Qubit perspective

Two colleagues coordinating a handoff between teams using a document and laptop.

Choose a bounded process

Start with a frequent, well-understood task with a clear input and output. Record the current handling time, errors and exceptions.

Keep judgement visible

Separate routine checks from decisions that need authority or context. Route exceptions and approvals to named people.

Measure the whole process

A faster individual task is not always a faster process. Review waiting time, rework and failure recovery alongside minutes saved.

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